Returns, Exchanges & Refunds

We love your support and are committed to giving you an awesome shopping experience from start to finish. Please take a moment to review our Returns, Exchanges & Refunds Policy so you know how everything works.

Return Policy

We offer a 60-day return policy, which means you have 60 days from receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in its original condition: unworn or unused, with tags, and in its original packaging, including all items that were shipped. 

For change-of-mind returns, the item must meet these conditions to be accepted. We do not charge a restocking fee for eligible change-of-mind returns.

To start a return, please contact us. Once your return is approved, you’ll receive further instructions. Items sent back to us without prior return authorisation will not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives with damage, a defect, or an incorrect item, let us know immediately. Please include a photo of the item(s) received and the order slip in your request. We’ll work with you to resolve the issue.

If you receive an incorrect item, we will provide a prepaid return label. Once your parcel is scanned into the Australia Post network, we’ll issue a refund or ship the correct item if possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Special orders or personalised products
• Socks and similar products (for hygiene reasons)
• Beauty items

If you’re unsure about a specific product, feel free to contact us before purchasing.

Blind Boxes

Blind Boxes are all about the surprise! Once opened, these items cannot be returned. If you receive a damaged or defective unopened Blind Box, please contact us with proof of purchase and photos. Note that we cannot guarantee specific designs or characters, as the mystery is part of the product’s appeal.

Products marked "Clearance" and Gift Cards

We cannot accept change-of-mind returns for clearance products or gift cards. However, if a clearance product is faulty, damaged, or doesn’t match its description, your rights under Australian Consumer Law apply. Please contact us with proof of purchase and photos to resolve the issue.

Return Shipping Costs

For change-of-mind returns, return shipping costs are the responsibility of the customer. We encourage you to review product descriptions carefully before purchasing to avoid surprises.

For returns related to damaged, defective, or incorrect items, we will assess the claim and cover return shipping costs if the issue is deemed valid.

Exchanges

To exchange an item, return the original item (following our return policy), and place a new order for the desired item. This ensures the fastest resolution.

Refunds

Eligible refunds will be processed to your original payment method. We’ll notify you once the refund has been issued. Depending on your payment provider, refunds typically take 1-2 business days to appear in your account, though can take up to 10 business days.

If it’s been more than 10 business days and you haven’t received your refund, contact us to let us know.

Order Limit Refunds

Purchase limits apply only to products where a limit is specified. The applicable limit and any purchase period will be shown with the product or in the cart. If you try to add more than the allowed quantity to your cart, a message will let you know the limit.

Orders that exceed a specified purchase limit, including attempts to bypass it using multiple orders, accounts, names or email addresses, will be cancelled and refunded in accordance with our Terms of Service. Please note that payment processing fees charged by third-party providers are non-refundable. For details on fees and examples, see our Terms of Service.

Your Consumer Rights

Blink Box is operated by an Australian company. This policy is in addition to your rights under applicable consumer protection laws. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified.

Our 60-day change-of-mind return policy does not limit your rights if an item is faulty, damaged, incorrect or does not match its description.

Last Updated: 31 October 2026